For someone working in the customer service department, having a laptop is a must thing. Moreover, due to the COVID-19 pandemic, companies have now adapted to a virtual working environment.
That’s why if you are in the customer service department, you will definitely need a laptop. In this article, we are going to discuss the 5 best laptops for customer service.
After checking hundreds of products, our tech team came across these five that are highly recommended for your customer service job. So, without further ado, let’s get started with today’s post.
Best Customer Service Laptops for Working from Home
If you are looking for the best laptop for customer service then you’re absolutely at the right place. Let’s take a look at our in-depth reviews for further information. In this way, you will be able to decide easily.
1. Best Hp Customer Service Laptop – HP 14-CF0014DX
Processor: 2.4 GHz 1_2GHz_Cortex_A8 | Graphics: 2.4 GHz Intel Core i3 | RAM: 8 GB DDR |HardDrive: 1 TB 128 GB M.2 SSD | Display: 14 Inches | Resolution: 1366 x 768 Pixels| Operating System: Windows 10
At number one, we have the HP 14-CF0014DX (2019) is an amazing choice for someone working in a customer service department. The best thing regarding the HP 14-CF0014DX (2019) is that it is a business laptop that easily fits your budget.
Well, on a lighter note this model was made in such a way that it suits the everyday needs of users. This device comes with a slim and lightweight design so that you can easily carry it along, wherever you go. Overall, the design and looks of this laptop are outstanding.
The HP 14-CF0014DX (2019) comes with a 14 inches screen accompanied by a thin lid. The screen resolution of this laptop is 1366 x 768, HD. With an HD resolution, this device provides high-quality images that enhance the overall experience for users.
For exceptional performance, this device comes with a 7th generation Intel Core i3-7100U processor to speed up your day-to-day work tasks. The Core i3-7100U is a dual-core processor that has super-fast processing power. Furthermore, to increase the overall performance, this laptop comes with 8GB of DDR4 RAM accompanied by 128GB of SSD.
With 8GB of system memory and 128GB of SSD, the overall performance of your device will become super-fast. Even the system memory of this device may seem a little less to some users, that’s why this device comes in two different variants, you can get it with either 12GB of RAM or 8GB.
While working as a customer service representative, another important thing that you will require is the battery backup of your laptop. So, consider your needs, this device is equipped with a lithium metal battery providing enough power to support your everyday tasks. Normally, the battery life of this laptop lasts from 6-8 hours after a single charge.
For ports, this device is equipped with a USB 2.0 port, a USB 3.0 port, a LAN port, an SD card slot, and an HDMI port. For connectivity, this device is equipped with Wi-Fi and Bluetooth connectivity.
2. Best Laptop for Working from Home – SAMSUNG Galaxy Book S
Processor: 1.4 GHz apple_ci5 | RAM: 8 GB DDR |HardDrive: 256 GB Flash Memory Solid State | Display: 13.3 Inches | Resolution: 1920 x 1080 Pixels| Operating System: Windows 10
The second product on our list is the SAMSUNG Galaxy Book S (NP767XCM-K01US). This device is an exceptional choice for you if you are in search of the best laptop for customer service. Now let’s review this product in detail to know more about it.
First of all, let’s talk about the design of the SAMSUNG Galaxy Book S (NP767XCM-K01US). This laptop offers a slim and smart design with an aluminum chassis. Moreover, the display is a touchscreen with a screen size of 13.3 inches, along with a screen resolution of 1920 x 1080 pixels (full FHD).
The display characteristics offered by this laptop are quite ideal for professional tasks. Given the total weight of this device (which is 2 pounds), it is quite lightweight and easy to carry around.
When it comes to performance, the SAMSUNG Galaxy Book S (NP767XCM-K01US) is equipped with an Intel Core i5 processor. For a double performance boost, this laptop is equipped with 8GB of RAM and 256GB of SSD Storage.
The best part is that you can also upgrade the storage space from 256GB to a 2TB SSD. Well, I’m quite satisfied with the storage and upgrading options however a 16GB RAM would have been better.
Due to the battery life of this device, it is an amazing choice to use for customer service. Once charged fully, the battery provides enough power so that you can use it for longer time periods without having the need to charge. This device offers an 8-10 hours long battery life that will be indeed perfect for you.
For ports and connectivity, you will get two USB-C ports, a headphone jack, a USB Type-A port, an HDMI port, an ethernet port along with BlueTooth and Wi-Fi connectivity.
3. Best Laptop for Working Remotely – Google Pixelbook Go
Processor: core_i5_8200y | Graphics: Intel UHD Graphics | RAM: 8 GB DDR |Hard Drive: 128 GB SSD | Display: 13.3 Inches | Resolution: 1920 x 1080 Pixels | Operating System: Chrome OS
At number three, let’s talk about the Google Pixelbook Go. This Chromebook is an outstanding choice. With exceptional performance, good design, and quality display, this device is highly recommended for Customer Service.
This device has a slim design and it is quite portable as well. The screen size of this device is 13.3 inches meanwhile the screen resolution is around 1920 x 1080 pixels, full HD.
Due to this combination, the total pixel density of the screen is 166 PPI, which means the image and text quality will be clear enough. Overall, the display of this Chromebook is outstanding.
The Google Pixelbook Go is equipped with an 8th generation Intel Core i5-8220Y dual-core processor with a cache size of 4MB and a maximum turbo speed of 3.9 GHz. This processor is accompanied by an Intel UHD Graphics 615 GPU. Well, the GPU isn’t that powerful so it doesn’t have a huge effect on performance.
The Google Pixelbook Go is equipped with 8GB DDR3 RAM accompanied by a storage space of 128GB eMMC SSD. If you’re working as a customer service representative then 8GB of RAM would be enough for you. The 128GB SSD storage space is enough to store different things on your device without any hassle.
The battery life of this laptop lasts 11 hours which is enough to perform everyday tasks on the go, without any issue. For someone working in customer service, 11 hours of battery life is quite good. You can also carry this laptop while traveling because of its endless battery.
This device features a vast range of options for ports and connectivity. The ports in Google Pixelbook Go include two USB Type-C ports, a headphone jack, Wi-Fi 5, and Bluetooth 4.2 compatibility.
4. Best Laptop for Call Center – HP EliteBook 840 G2
Processor: 2.2 GHz apple_ci5 | Graphics: Intel Graphics | RAM: 8 GB DDR3 |Hard Drive: 128 GB SSD | Display: 14 Inches | Resolution: 1366 x 768 Pixels | Operating System: Windows 10 Pro
The fourth product on our list is the HP EliteBook 840 G2, the renewed version. As compared to the previous version this laptop has improved a lot. Now the performance has become better and the battery life is also good enough to help you while you work for customer service.
Even though the recent updates have brought improvements, still there are a few flaws as well. Let’s discuss the review in detail to know more about this product.
First of all, let’s talk about the design and display of this device. The HP EliteBook 840 G2 has a portable design with an elegant look. The laptop is designed especially for professional users and the manufacturers have kept it lightweight to carry around easily.
So that was the basics of this laptop’s design, let’s move forward to the display quality. This laptop comes with a screen size of 14 inches followed by a screen resolution of 1366 x 768 pixels. The panel type is Twisted Nematic which is why the color quality and the overall image quality will be compromised.
To provide users with exceptional performance, this laptop comes with an Intel Core i5-5200U processor with a maximum speed of 2.7 GHz at turbo mode. Moreover, this device comes with an Intel HD Graphics 5500 GPU that might not be enough, however, for performing work tasks in customer service, the processor alone will be enough to offer a high-end performance.
While working as a customer service representative you have to be quick in solving queries of consumers. These queries can be of different types and they will surely involve your laptop. So in order to be quick, your laptop should be lag-free and super-fast.
That’s why the HP EliteBook 840 G2 comes with 8GB of system memory (RAM). Moreover to enhance the booting time and system speed it is equipped with 128GB SSD Storage as well.
While working, you can easily download all of your important files on this device without any issue. The battery life of this laptop lasts approximately 6 to 7 hours, which will be enough to carry around the device without any issue.
5. Best Laptop for Home Office – Acer Aspire 5 A515-46-R14K
Processor: 3.5 GHz ryzen_3 | Graphics: AMD Radeon Vega 6 Mobile Graphics | RAM: 4 GB DDR4 |Hard Drive: 128 GB SSD | Display: 15.6 Inches | Resolution: 1920 x 1080 Pixels | Operating System: Windows 10 S
At number five, let’s talk about the Acer Aspire 5 A515-46-R14K laptop. This device comes with top-notch hardware components. This device comes with a premium and attractive design. Although it comes at a reasonable price, yet the components and features offered by Acer Aspire 5 A515-46-R14K are of top quality. Now, let’s start with a detailed review.
First of all, let’s talk about the design of this laptop. As compared to other laptops in the Acer Aspire 5 line, this one is quite slim and lightweight. With the slim aluminum lid comes a 15.6 inches display followed by a screen resolution of 1920 x 1080 pixels (Full HD).
Given the price tag of this device, I’m quite surprised with the addition of a full HD resolution. The screen is packed with In-Plane Switching panels to deliver excellent color quality, sharp images, and wide viewing angles. The peak brightness offered by this device is around 250 nits.
For better usage and performance, this laptop is equipped with a quad-core AMD Ryzen 3 3350U processor. With the Ryzen 3, you can perform different tasks on this device smoothly without facing issues like lag, etc.
On the contrary, the Acer Aspire 5 A515-46-R14K comes with Intel Iris Xe graphics, helping you to perform other tasks on a small scale. Besides your professional work, you can also enjoy playing games and watching movies on this device.
Moving up next, this device offers a system memory (RAM) of 4GB accompanied with a 128GB SSD as well. In most cases, 4GB of RAM isn’t enough to fulfill the needs of users. But with a budget price, users have to compromise with the system memory. The storage space on the other hand is sufficient enough to store different things on board.
Even though laptops in this price range don’t offer a backlit keyboard, but the case is different with the Acer Aspire 5 A515-46-R14K. The keyboard of this laptop is comfy with backlit technology. The battery time lasts for 8 hours which is a good time.
Buying Guide: Best Laptops for Customer Service for Working Remotely
Before you buy a laptop for customer service, there are some things and crucial factors to check so that you can get the right product for your needs.
When working as a customer service representative the first thing that you will need is to provide rapid response to queries and issues faced by the consumers. And to be active in your job you will require a device with speedy performance.
That is why we have prepared a short checklist of some things that you will need to check in your device before making a purchase. So, let’s take a look at our buying guide.
Performance (CPU and GPU):
When it comes to customer service jobs, the first thing is to check is the performance. For a speedy performance, you will need a high-grade processor to tackle your tasks on a day-to-day basis.
As for graphics, integrated graphics would be enough to support your professional tasks. You can also opt for a mid-range graphics card but when looking for a budget device you will find devices with integrated GPU only.
Display and Resolution:
Well, the display size or resolution may not be that important. However, while working for longer time periods, you can hurt your eyes. That’s why it is recommended to get at least 14 inches of screen size with an HD or Full HD resolution.
However, a full HD resolution is better for your eyes. The panel type should be In-Plane Switching for better color quality and wide viewing angles as well.
RAM and Storage:
Another important thing to check is the RAM and Storage space offered by this device. For customer service support, it is recommended to get a device with at least 8GB of RAM. Your system memory (RAM) is important and it plays an important role to increase your laptop’s performance.
For storage space, ensure that your laptop is equipped with a Solid State Drive with a minimum of 128GB Storage. For professional work, 128GB storage will be enough however if you want to use this laptop for multiple purposes then try finding a device with 128GB or 256GB of storage.
When working for customer service support you will require a long battery life. While responding to consumers, your duty is to solve their issues as soon as possible and if the battery life of your laptop is not sufficient enough then you can face different obstacles while working.
While working remotely the battery life of your laptop should be long enough. At Least 6 to 10 hours of battery is a must. With long battery life, you don’t have to worry about charging your device.
Ports and Connectivity:
Now that you have checked the performance, display, RAM and Storage, and battery life of your device it’s time to check the ports and connectivity.
For connectivity options make sure your device supports Wi-Fi 6 and Bluetooth 4.2 connectivity. And your laptop should provide USB 2.0, USB 3.0, and USB 3.1 ports.
Frequently Asked Questions
Can You Work From Home on a Laptop?
Yes, with the recent pandemic users are now shifting to an online working environment. Moreover, you can utilize a laptop to perform most of your tasks without any hassle.
Can I do Customer Service Work from my Laptop?
Yeah, with a laptop you can do almost every task. However, that completely depends on the components and type of work your device is capable of doing. As for customer service, you can use a laptop to perform your job.
Where Should I Keep my Laptop at Home?
It is recommended to keep your laptop at room temperature. It shouldn’t be at a place with high or cold temperatures. Moreover, keep beverages away from your device and keep them away from the reach of kids.